Return and exchange
At ExceptionalBliss, we understand that sometimes a product doesn't meet your expectations. Whether it's due to the wrong size, a color you don't like, or another reason, we're here to help make the return and exchange process as easy and seamless as possible.
We encourage you to carefully examine your order upon receipt. If you decide you would like to return a product, please make sure it is in its original condition, with no damage or signs of excessive wear. This allows us to process your return quickly and efficiently.
To initiate a return, simply contact us by email at the address provided. Be sure to include your order number and the reason for the return. We will then provide you with detailed instructions on how to proceed.
We know time is precious, which is why we are committed to processing returns as quickly as possible. Once we have received your returned item and verified its condition, we will process a refund or exchange according to your request.
We would like to remind you that the shipping costs for returning items are the responsibility of the customer, unless the product is defective or the error is ours. We recommend using a tracking service to avoid any problems related to loss or damage during transport.
For more information about our return and exchange policy, or if you have any questions, please do not hesitate to contact us. We are here to help and we want your experience with our products to be positive.
To access our returns and exchange portal, please click on the link below.